Public Advisory: New Province-Wide 911 Service to be Implemented
The new province-wide Basic 911 service will be implemented next week. 911 will be available province-wide via landline, and is already available via cellular phone wherever a cellular signal can be accessed.
The following advice is provided in advance:
• When calling 911, your call will be routed to a 911 call taking centre based on your location.
• A live call taker will ask “Do you need police, fire or ambulance?” and “What community are you calling from?”
• Remain calm and be prepared to give your information to the emergency responder once your call is transferred.
• Stay on the line and follow instructions.
• Listen carefully and speak clearly.
• Know your locations (community or area you are in such as building, home address, landmarks, GPS coordinates, road exits/markers, etc.).
Our local Fire Department emergency number (592-2222) will remain active, this is the number you will be transferred to if you call 911 requesting fire department for this area. You will still be able to call 592-2222 at any time; you do not need to call 911.
The Norman’s Cove-Long Cove Volunteer Fire Department operates on a pager system, all of our members carry voice pagers, and these are activated when you call 592-2222 or are transferred to it via 911.
If you are calling for an emergency, you will hear the following message “You have reached the Norman’s Cove-Long Cove Volunteer Fire Department, state your name, location and nature of emergency” you will hear a beep, similar to an answering machine. Please leave all information, the message you leave is transferred to our pagers, and we will respond accordingly. It is very important that you leave your civic address, we have members on our department who are not originally from the area, and do not know locations based on your name. It is also very important that you have a clearly visible Civic Number displayed on your home.
If you accidentally call our emergency number we simply ask that you state “Sorry Wrong Number”. Individuals in areas with 911 service are asked to refrain from testing the service (i.e. calling and hanging up). Under the Emergency 911 Act, false, frivolous or vexatious calls to 911 are an offense with possible penalties of up to $1,000 and/or imprisonment upon conviction.
The Government of Newfoundland and Labrador, will be making an official announcement regarding full implementation of the new emergency 911 telephone service in the coming days. The Norman’s Cove-Long Cove Volunteer Fire Department will make another announcement at that time. Please watch our website for further updates www.nclcfd.ca
Assistant Fire Chief
Norman’s Cove-Long Cove Fire Department